Terms of Service
These Terms of Service govern your access to Nisol AI's digital platform, executive discovery portal, AI engineering consulting services, and stateful multi-agent systems.
Core Agreement Principles
Zero Vendor Lock-In
You own 100% of custom code, architecture diagrams, prompt templates, fine-tuned adapters, and board-ready deliverables built for your enterprise.
3 Flexible Delivery Models
Choose between Build (turnkey engineering), Manage (team oversight), or Monitor (independent advisory & evaluation).
7-11 Day Speed Guarantee
Nisol 360™ delivers 15 board-ready deliverables in 7 to 11 business days with fixed-price transparency.
Enterprise Confidentiality
Strict mutual non-disclosure, enterprise data isolation, and Azure/AWS multi-cloud native security protocols.
01.Acceptance of Terms & Eligibility
By accessing or using the website, client portal, software products, or consulting services offered by Nisol AI ("Nisol AI", "Nisol Labs", "Company", "we", "us"), you ("Client", "User", "Organization") agree to be bound by these Terms of Service.
If you are entering into this agreement on behalf of a company or legal entity, you represent that you have the legal authority to bind such entity to these terms. If you do not agree to all provisions contained herein, you must not access or use our services.
02.Description of Services & Delivery Models
Nisol AI provides end-to-end Enterprise AI Transformation services, software solutions, multi-agent frameworks, and cloud architecture implementation. Our offerings include:
Turnkey AI Engineering
End-to-end design, code implementation, and deployment of autonomous AI agents, RAG vector pipelines, and LLMOps telemetry.
Delivery Management
Embedded AI leadership oversight guiding your internal software engineers and external vendor teams to execute AI roadmaps safely.
Independent Advisory
Continuous model evaluation, hallucination audits, sub-200ms latency benchmarking, and token cost optimization advice.
Participating educational institutions and non-profit grant recipients are governed by the dedicated Grant Partnership Agreement.
3. IP Ownership & Zero Vendor Lock-in
Nisol AI operates on a foundational commitment: Your strategy, code, and data belong to your enterprise.
Upon full payment of applicable engagement fees, Client shall own all right, title, and interest in and to all custom deliverables created specifically for Client under an executed Statement of Work (SOW), including custom source code, prompt libraries, fine-tuned model weights, RAG pipeline code, workflow DAGs, and board reports.
Nisol AI retains ownership of its pre-existing core frameworks, proprietary AI engines (such as RoSense AI), reusable utility libraries, and transformation methodologies. To the extent any pre-existing IP is embedded into Client deliverables, Nisol AI grants Client a perpetual, worldwide, non-exclusive, royalty-free license to use, modify, and expand such pre-existing IP internally.
We provide complete architectural documentation, code repositories, and cloud deployment scripts (Terraform/CloudFormation) enabling your in-house engineering team to operate all deployed AI systems independently.
04.Client Responsibilities & Access
To ensure successful project execution and adherence to engagement schedules, Client agrees to:
- Provide timely access to designated enterprise personnel, cloud environments, and necessary API credentials.
- Ensure all data uploaded or supplied to Nisol AI platforms complies with applicable laws and does not infringe third-party rights.
- Maintain strict confidentiality of client discovery portal credentials and administrative access tokens.
05.Confidentiality & Mutual NDA
"Confidential Information" includes all non-public technical data, trade secrets, architecture blueprints, business metrics, customer data, and source code disclosed by either party.
Each party agrees to hold the other's Confidential Information in strict confidence using the same degree of care it uses for its own confidential assets (and no less than reasonable care). Confidential Information shall not be disclosed to any third party except to authorized personnel, cloud sub-processors under equivalent confidentiality obligations, or as required by court order.
06.Service Levels & Engagement Timelines
For Nisol 360™ fixed-price executive packages:
Upon completion of initial discovery diagnostic inputs, Nisol AI guarantees delivery of 15 board-ready deliverables within 7 to 11 business days, contingent upon prompt Client response to diagnostic verification steps.
07.Acceptable Use & AI Safety Guardrails
Clients and portal users shall not attempt to:
- Probe, scan, or exploit vulnerabilities in Nisol AI's agent orchestration layer, API gateways, or cloud infrastructure (Azure / AWS).
- Execute adversarial prompt injection attacks or bypass built-in PII and toxicity guardrails.
- Reverse-engineer or decompile Nisol AI's proprietary AI engine source code (including RoSense AI core modules).
- Use Nisol AI services to generate unlawful, defamatory, or harmful content.
08.Payment Terms & Invoicing
Fees for Nisol 360™ and AI Implementation statements of work are specified in the applicable ordering document. Unless stated otherwise:
- Fixed-price packages require upfront invoice settlement prior to deliverable handoff.
- All fees are net of applicable taxes (sales tax, VAT, or withholding taxes).
- Late payments beyond Net 30 terms may accrue interest at 1.5% per month or the maximum statutory rate.
09.Warranties & Disclaimers
Nisol AI warrants that all engineering services shall be performed in a professional, workmanlike manner adhering to modern software and cloud security standards.
Client acknowledges that third-party Large Language Models (LLMs) operate nondeterministically. While Nisol AI deploys sub-200ms evaluation loops, structured outputs, and automated guardrails to mitigate hallucinations, Nisol AI does not guarantee 100% error-free outputs from underlying foundational model providers.
10.Limitation of Liability
To the maximum extent permitted by applicable law, neither party shall be liable for indirect, incidental, consequential, special, or punitive damages (including loss of profits or revenue) arising out of or related to these terms.
Each party's maximum cumulative liability under any Statement of Work shall be limited to the total fees paid by Client to Nisol AI under that specific Statement of Work during the 12-month period preceding the claim.
11.Termination & Data Portability
Either party may terminate an active agreement for cause upon 30 days' written notice if the other party materially breaches any provision and fails to cure such breach within the notice period.
Upon termination, Client shall receive all completed deliverables and source code, and Nisol AI shall delete or return Client Confidential Information in accordance with our Privacy Policy.
12.Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of India, with primary jurisdiction under the courts of Mumbai, Maharashtra, without regard to conflict of law principles. Parties agree to attempt good-faith executive negotiations prior to initiating formal legal proceedings or binding arbitration in Mumbai.
13. Legal Contact Information
For questions regarding these Terms of Service or to request formal corporate master service agreements (MSAs):